FREQUENTLY ASKED QUESTIONS

1. Do all sarees come with blouse piece?
No, not all sarees come with blouse piece. None of our mul sarees have blouse piece along with it. 90 % of our Linen, Cotton silk and Handloom sarees do come with blouse piece. It is mentioned in the description if it has a blouse piece or not.

2. When can I expect my order? How many days does it take for delivery?
We ship within 1-2 days of you placing the order. For international shipping it takes about 10-12 days. For domestic shipping it takes 4-5 days. In case of any exception we would call and inform you.

3. What are the shipping charges for domestic and international shipping?
We have a flat International shipping rate of 2500 INR , irrespective of the number of products you buy. Domestic shipping rate is 150 INR. We have free shipping on purchase of above 7500 INR

4. Do you have discount for first time buyers?
No, we do not have any discount for first time buyers. However, if you are making a purchase of more than INR 7500 then the shipping charges are free

5. What are the modes of payment?
You can pay through Online Payment and Cash On Delivery. Cash on Delivery would have an extra charge of 200 INR, apart from the 150 INR shipping we charge on all orders. COD is available only in India

6. Can I order through Whatsapp, Instagram or Facebook?
Unfortunately we do not accept orders through them. Your order needs to be placed through the website only.

7. What is the return Policy?
Incase you do not like our product or do not find it satisfactory, you would have to ship the product back to us to our office address, available on our website. Please do let us know within 2 days of you receiving the product. Once we receive the product, we would do a quality check and once it passes the check we would refund the product amount and a maximum of 150 INR for reverse shipping. Incase you placed order for more than one product and want to return just one product of it, the reverse shipping would be non refundable. COD charges are non refundable too.

8. What is the exchange policy?
In case you want to exchange the product, with some other product, you may do so. You would have to inform us within 2 days of the product received and ship it to our office address. Once we receive the product, we will ship you the product of your choice without charging you anything extra. You would receive only a coupon code of maximum 150 INR for reverse shipping in case of unavailability of the courier partners. In case you placed order for more than the order value of the existing product or more than one product and want to exchange just one product of it, the reverse shipping would be non refundable.

9. Do you exchange or take back the sarees having fall and edging done?
No, we do not take back or exchange the sarees having fall and edging done to it.

10. Would someone come and pick the order from my place in case of return or exchange?
Yes, we do have reverse shipping facility. In case there is no courier facility available for pick up at your location then you to have to ship it back to us. We would refund you a maximum of 150 INR for reverse shipping. Incase of an exchange you would get a coupon code of 150 INR.

11. What if my product is defective?
If the product sent to you is defective, we request you to inform us within 2 days of receiving the product. Since we do not have reverse shipping, you would have to ship the product back to us. We would refund you a maximum amount of 150 INR for reverse shipping. We would need a photo copy of the shipping receipt for the refund. Once we receive the defective product, we will ship you another product immediately or we can refund the amount you paid while placing order, except for the COD charges.

12. What do I do if I face fitting issues?
We recommend you to first check our size chart before placing an order. Incase you do face any fitting issues we can surely exchange it for you. Or we can fix it for you. We will pick up the product and the exchange product will be ship back to you.

13. Do you take bulk orders?
Yes we do take bulk orders, but due to low margin we would be able to offer you 10% discount only after a purchase of 40,000 INR.

14. Details of the Fabrics?
Made in heaven- Mul cotton
Handloom- Cotton
Linen- Handmade Linen
Jamdani- Semi power loom/ handloom jamdani
Khesh- Recycled cotton. The old sarees that weavers can’t sell are torn and woven back in the saree
Cotton silk- Semi power loom cotton silk
Batik- Cotton and wax batik
Block printed- Cotton and hand block

15. Can I get a call or message once the product is back in stock?
Please mail us your enquiry on info@suta.in or directly through the product. And we will mail you back as soon as its re-stocked.

16. Can I get a saree customized in a particular combination or design?
Sorry but unfortunately we do not customize a single saree as it is difficult to just make one saree, as the production cost goes higher. If the order is for a batch of 30 sarees or more, we could go ahead if we like the design too

17. Do you customize Lehenga or Kurtis?
Yes we do customize lehenga, kurtis , dress and blouse as per the requirement of the customer. You can contact us with your requirement on info@suta.in.

18. What dyes or colors are used?
We use Azo free dyes for all our sarees

19. What is the linen count?
The linen count is 80/100 threads linen by linen

20. Where do I ship the product incase of return or exchange?
Suta, B wing- 519, 5th floor, Pride of Kalina, Co-op. HSG Soc. Ltd., Kolivery Village,Sunder nagar road no-2, Kalina, Landmark- Opposite Golden Orchard-1, Santacruz East, Mumbai- 400098

21. I am missing an item, what do I do?
In the unlikely event you are missing an item from your order, this is probably due to your order being dispatched in separate parcels, if this is the case please check your emails, as we will have updated you via email on the status of your order. (Don’t forget to check your junk folder in case it’s ended up in there!)

22. When will I receive my refund?
We will process your return on the same day we receive your items. We recommend you to send us your complete account details, as soon as you ship the product back to us, to avoid any delays. Please allow up to 5-7 working days for your bank to process the refund

23. I placed an order twice?
In case you have placed your order twice and would like to cancel one of the order. Do contact us immediately. We would cancel one of your orders and your refund will go back via the payment method you used when placing your order.

24. I want to visit your office ?
You can surely visit our office, with a prior appointment. We work from 10 am - 06 pm, from Monday to Saturday.

25. Will i get all the products in the office?
Yes, you may get all the products available on our website in the office.

26. Can I make payment through card at your office?
Yes, we do accept cards at our office.

27. How do I locate your office?
You can locate our office through Google Maps, by entering Suta in the search section

28. Can I buy fabrics from you?
Yes you can buy fabrics from us. You can send us a request on any social media platform/ email or on Whasapp and we will show you irresistible options to choose from. After your selection, we will share the link for the purchase.

29. What is the dimension of the saree?
Our sarees are 5.5 meters in length for sarees without blouse piece and 6.5 for sarees with blouse piece and the width is approximately 47-49 inches.

30. Are there physical store for Suta?
No we do not have a store , but we have a beautiful office with perfect setting for Suta, in Mumbai, where you can visit us with prior appointment.

31. Who are your courier partners? How do I track my order?
We have tied up with reputed courier comapnies such as Fedex, DTDC, Bluedart, Delhivery, etc. You will receive a mail with your tracking details once we dispatched your order. You can track your order 24 hours after your order has been shipped.

32. What payment options can I use?
For shopping with ease, our website offers you several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. We have various wallets to pay from and have EMI facility to pay. You can also use our PayPal gateway to complete your transaction incase you are an international customer. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!

33. How can I send Suta product as a gift?
Get in touch with us through info@suta.in and we will be happy to giftwrap your product, add a personalized note (incase you need one) and route the gift to recipient's address!

34. How do I reach the customer care?
You can email us at info@suta.in or call us on 8291579185. We'd love to help you with your queries.

35. I would need some assistance in choosing my products? What are my options?
You are welcome to get in touch with our customer assistance team via mobile, whatsapp on 8291579185 or email us at info@suta.in. We would be more than happy to help you find your perfect Suta buy!

36. Do I have to pay duties and taxes?
Yes, all prices shown in site are including taxes. What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country that you live in.

37. Can my billing address and shipping address be different?
Yes, the billing and shipping address can be different. Customers are requested to provide full addresses with the Postal code / Zip code.

38. Are the products shown on website accurate?
Products on our website are handmade .We take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc. and the actual product. However, since these are mostly handloom products there could be very very minor changes. And we believe imperfection adds to the charm of handloom.

39. I am not able to place my order ?
We are sorry you're facing hiccups while placing an order; we'd hate to inconvenience you further. So here are some options: Try using different browser or device if possible or Contact us on info@suta.in or call or whatsapp us on 8291579185. Our team will try to resolve your issues as soon as possible.

40. Can I preorder a saree which is sold out?
Unfortunately we do not take preorders. You can send us an enquiry through the product and we will notify you as soon as the product has been restocked.

41. Can I change or amend my order once it is placed?
Yes you can cancel your order within 12 hours of placing it and if it hasn’t been dispatched already. If you'd like to purchase another piece instead of what you already have, that will be a fresh purchase and transaction. If you've ordered the wrong size, we can exchange or alter it for you free of cost. Only, the reverse shipping charge will be borne by you