CANCELLATION & REFUND POLICY

We have a customer friendly cancellation and refund policy.

Domestic Orders:

Cancellation Policy :
  1. If unfortunately you have to cancel an order, please do so before you order is shipped,  by clicking on the link- https://docs.google.com/forms/d/e/1FAIpQLScc0gw7slOx114W3wbSM9lEpv-K24I2TVUGqsLhB5fn52CGYA/viewform
  2. If you cancel your order before it is shipped, we will refund you the entire amount .
  3. If you have received the product, it will be eligible for replacement : In case there are defects found in the product, you can return it to us and the shipping charges including the reverse shipping charges will be borne by us .We may request you to send us a snapshot of the defect at info@suta.in
  4. If you do not like the product, do let us know within 24-48 hours once delivered. Reverse pick up will done from your doorstep.
  5. In case due to certain circumstances after raising the return request  within 48 hours you are unable to return the shipment within the time frame (if its more than 15 days ) no  refund would be made. Only credit note would be given
    Return Policy:
    1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at info@suta.in mentioning your Order ID.
    2. We will personally ensure that a brand new replacement is issued to you with no additional cost. Items without the original tags will not be accepted
    3. Please make sure that the original product tag and packing is intact when you courier it back to us
    4. If you do not like the product, you will have to inform us within 24 - 48 hours at https://docs.google.com/forms/d/e/1FAIpQLScc0gw7slOx114W3wbSM9lEpv-K24I2TVUGqsLhB5fn52CGYA/viewform and ship it back to us within a week. Please note Suta will arrange for the pick up from your doorstep
    5. In case due to certain circumstances after raising the return request  within 48 hours you are unable to return the shipment within the time frame (if its more than 15 days ) no  refund would be made. Only credit note would be given
    6. Shipping and COD charges are non refundable
    7. Refund would be processed within 4-7 days after the product is received

    Apart from condition reserved herein above, the following products
    shall not be eligible for return or replacement, viz:
    1. Any product that exhibits physical damage to the product
    2. If the saree has been ordered with fall and edging
    3. If the product is customized for you
    4. If the Return or Exchange is requested after 48 hours of receiving the shipment. 
      Exchange Policy:
      1. You have to raise an exchange request within 48 hours of receiving the product. Once we have it with us, we will ship the replacement product to you within 5-7 working days. Please note Suta will arrange for the pick up from your door step
      2. Exchange is not possible if the saree has fall and edging done to
        it
      3.  Exchange would not be accepted if the product was customized
        for you.
      4. If you want to exchange the product you ordered for with another
        product of higher amount, we would give you a coupon code for the amount
        of the product you returned. You can use this code while placing order
        and pay the balance amount on your next purchase.
      5.  If you want to exchange your product with another product of
        lower amount , we would ship the product as soon as we receive it and the balance would be refunded back to you. You can also opt for credit note for the balance amount, which can be used for your next purchase.

      International Orders:

      1. If unfortunately you have to cancel an order, please do so before your order is shipped.
      2. If you cancel your order before your product has been shipped, we will refund the entire amount
      3. If you have received the product and you do not like it, the same can be returned within 15 days . The shipping charges for sending the product back has to be borne by the customer
      4. Once we have received the products a quality check would be done by our team. Please make sure that the original product tag and packing is intact when you courier it back to us
      5. The amount refunded to you would be only for the products. Shipping charges are non refundable
      6. If you receive any defective product, do contact us immediately by mailing us at info@suta.in with your Order ID and send us a snapshot of the defect. We will either provide you a credit note or refund the amount of that defected product
      7. We unfortunately do not have an exchange policy for international customers.